Reviews

9.1
Review score

Score Breakdown

Cleanliness
9.5
Comfort
9.4
Property location
8.6
Facilities
9.4
Staff
9.5
Value
8.1

Reviews

    hk

    Review score

    10
    23 May 2018

    Wonderful stay with good food

    None.
    Fantastic service and wonderful food. All the facilities are excellent and the staff are very friendly and helpful. The shuttle bus to other parts of Arima Onsen is very convenient.
    clarissa
    ph

    Review score

    9.6
    18 May 2018

    I was really glad we stayed here , we had a great time and enjoyed room 404 😍

    Nothing
    Everybody was friendly and the whole ryokan is really clean
    Shirley
    ca

    Review score

    9.2
    21 April 2018
    There are no comments available for this review.
    Vivien Wai Yuen
    hk

    Review score

    9.2
    18 April 2018
    There are no comments available for this review.
    th

    Review score

    10
    17 April 2018
    There are no comments available for this review.
    Chan
    my

    Review score

    9.2
    13 April 2018
    Hospitable staff and excellent dinner and breakfast. Onsen experience was great as well with both public and private onsen.
    Rene
    sg

    Review score

    7.1
    12 April 2018

    A place to rejuvenate after a hectic week into your trip

    - Finesse. Service was provided but lacked refinement in the way it was delivered. Eg. Futon was laid out in less than 3 mins flat, but slanted for 1 of them. Eg 2. Guy delivered a plate of fruits but literally just thrust it into my hands at the door and left. Traditional ryokans have a higher level of finesse. This is more reminiscent of an onsen hotel. - Outdoor gardens of private onsens were all not manicured. The weeds were growing wildly. It's great to be with nature, but it will be much more pleasant to have weeding and pruning and landscaping to increase aesthetics when you're soaking in the tub, especially with the high price. - WiFi is practically non-existent in public and private onsen areas. Better bring your own portable WiFi.
    - Free hotel pick-up and drop-off at Arimaonsen train (or bus) station. Free transport to anywhere in Arima Onsen town (though you actually can walk there in 5 mins yourself). - Unlimited private onsen booking, once you finish your previous reservation. - Staff speaks English! - Spacious room, full range of toiletries, steady hot showers. - Massage chairs in the common lounge. - Clear instructions for 1st timers on how to wear the yukata and basic onsen etiquette (eg. towels should not touch the water). Would suggest they add the warning not for people to pee into the onsen, just in case. - Onsen water is hot. Great!
    Stephen
    au

    Review score

    9.2
    30 March 2018
    There are no comments available for this review.
    XINYU
    cn

    Review score

    9.2
    28 March 2018

    impressive stay

    The food in the restaurant is good but not the top level in Japan.
    Excellent hot spring!!! All staffs are nice and very helpful, room is very cleaning and big and coz.
    au

    Review score

    8.8
    4 March 2018
    There are no comments available for this review.
    Angelo_liu
    cn

    Review score

    9.6
    24 January 2018
    Great place with nice staff and hospitable service. Strongly recommend room 411 with open space and nice private thermal spring.
    Yi Hang
    my

    Review score

    9.2
    14 January 2018
    There are no comments available for this review.
    ca

    Review score

    9.6
    12 January 2018
    Even though the hotel provides shuttle to the town, I didn't know anything about it before I got there. I followed Google Map and climbed all the way up the mountain. It would be thoughtful if the hotel can send the guest an email as a reminder before they arrive.
    It was a great experience staying at this hotel. It's located almost at the peak of the mountain which means you'll get a wonderful view of the town. The staff is awesome. Most of them speak perfect English, Chinese and Korean! You can reserve the private hot spring in the hotel for free (45 min each time) and it's definitely a must-do in Arima Onsen.
    Adrian
    au

    Review score

    8.8
    8 January 2018
    There are no comments available for this review.
    us

    Review score

    10
    23 May 2018
    Very quiet and relaxing. Loved the in hotel kimonos!
    Natcha
    th

    Review score

    7.9
    13 April 2018
    There are no comments available for this review.
    ALLENMIAO
    au

    Review score

    10
    3 April 2018
    There are no comments available for this review.
    Kenlong
    th

    Review score

    9.2
    31 March 2018

    Lovely memorable onsen!!!

    The pilows were a bit hard amd not too comfortable ! The hotel should invest in finding an alternative pillow for guests to choose since everything is geared to wards Health and Physical Comfort.
    Love the prvate onsen for 2 provided by the hotel!That was awesome!Especially the gold and. silver ponds in each onsen area.
    Tin Ray
    hk

    Review score

    9.6
    22 February 2018

    Convenient location, nice onsen, friendly staff.

    The food is good but I expected more for the money I paid.
    I like the golden onsen.
    Fiona
    hk

    Review score

    7.1
    18 January 2018
    There are no comments available for this review.
Loading reviews